Welcome to Gerringong Town Centre Medical Practice
APPOINTMENTS – Consultation is by appointment. Patients presenting without an appointment will be fitted in at the earliest available time. Urgent medical matters will always be dealt with promptly. Please “check-in” with reception on your arrival to avoid an unnecessary delay in the waiting room. Please cancel appointments prior to the allocated time.
Every effort is made to keep to appointment times but this is difficult due to emergencies, walk-in patients or unexpected longer consultations. To help us schedule appropriately, please tell our receptionists if your consultation is likely to be long (e.g. insurance medicals, postnatal checks, pap smears, counselling, excisions,and if more than one member of the family is to be seen)
ONLINE APPOINTMENTS: Visit www.healthengine.com.au and book your next appointment online.
CONTINUITY OF CARE AND DOCTOR OF YOUR CHOICE. We endeavour to help you see the doctor of your choice. All evidence suggests that communication between doctor and patient is improved when a good relationship exists between both parties. We recognise it is not always possible to see the same doctor, so our system of recording notes takes this into account.
WAITING TIME – We have several measures to assist in streamlining the waiting room and improving patient flow in our Medical Centre. Please advise the type of appointment you need when booking, or if the Doctor has advised you about getting something done at your next appointment. Please remind reception on arrival.
HOME VISITS – We do provide house calls for patients of this practice when necessary on request. It is usually better if you are able to attend the surgery as this is better equipped for examination and treatment.
AFTER HOURS – If you require medical attention afterhours please ring the Rdaio Doctor Illawara on 4228 5522. For emergencies ring 000 or attend the closest hospital to you.
TELEPHONE CALLS – Doctors can take phone calls when time permits. If busy, or involved with another patient, they may elect to call you back. The nurse can help determine urgency. Most problems are best dealt with in a consultation.
PROCEDURES – The doctors can perform many minor surgical procedures if required (e.g. removal of moles or skin lesions, treatment of simple fractures). A longer appointment time may be required for some procedures so please inform the receptionist.
INVESTIGATIONS- The doctors in the practice can perform electrocardiograms (ECG), lung function testing, and blood sugar testing, pregnancy tests, hearing tests. Blood collection for pathology, X-rays, CT scans, ultrasound, mammograms, and endoscopy tests can be arranged elsewhere when needed.
PATIENT TEST RESULTS – Patients are required to return for a consultation to obtain test results. If any results are abnormal and/or require urgent attention we will contact you. To facilitate this, please make sure reception have your current phone number and address details when booking or on settling your account.
PATIENT RECALL FOR PREVENTATIVE CARE – To further improve our service to you, we have implemented a Patient Register for Preventative Activities. This is a Reminder/Recall System in which we contact the patient by either mail or phone for follow-up of a preventative activity such as a skin check, cholesterol check, blood pressure check, Pap smear, Mammogram or Prostate examination etc.
CHRONIC DISEASE PREVENTION- We are committed to helping our patients prevent the development of chronic disease. We encourage you to take advantage of our practice nurses and the time you spend with your doctor to “measure up” and have your modifiable lifestyle factors assessed. We can also offer Cardiovascular risk and Diabetes risk assessments. Please look for these tools in the waiting area or ask at Reception. Once filled in please give this to your doctor or the nurse.
HEALTH ASSESSMENTS- For our patients over 75 we recommend a yearly health assessment which is a comprehensive review of a wide range of health issues. Home assessments can be arranged. Patients aged 45-49 are also eligible and encouraged to have a detailed health check to help identify chronic diseases for which you may be at risk.
TRANSFER OF MEDICAL RECORDS – If your require a copy of your records to be sent elsewhere our practice sends a summary for free, but may charge up to $30 for preparing complete records.
DISABILITIES – It is surgery policy to cater for people with special needs and disabilities. If you are experiencing difficulties please approach our staff who will be very willing to assist.
BILLING POLICY- We are a fully bulk-billing practice for everyone who holds a current and valid medicare card. Please enquire the reception regarding billing for those who do not possess a medicare card.
HEARING OR LANGUAGE ISSUES? – To help our GP’s ensure they fully understand the nature of their patients’ problem and patient’s fully understand the outcome of the consultation we use an Interpreter service where necessary.
PATIENT RIGHTS AND FEEDBACK – We recognise that patients have certain rights and we will endeavor to support these rights. If you are unhappy with any aspect of the services we provide to you or if you feel your rights are not supported, we would appreciate your comments. Your doctor, the Practice Manager or the receptionists on duty are available to discuss any problems you may have. Should you wish to take any complaints further you can contact:
Health Quality & Complaints Commission